Contact Information

Telephone: 0800 5878191
Email: fis@cornwall.gov.uk


About Cornwall FIS

The Family Information Service is the main signposting and information service for the whole of Cornwall, for parents and carers of children and young people aged 0 to 20 or 25 if they have additional needs.

The FIS have a fabulous online directory which can be accessed here: http://www.cornwallfisdirectory.org.uk/

You can visit the directory or contact us for information regarding any family related enquiry.

We can help with:

  • What can we do as a family?
  • Who can help with additional needs?
  • Who gives advice on parenting and where can I find classes and groups?
  • Do I qualify for tax credits or other funding?
  • Your school choice?
  • Health information

Childcare

The Family Information Service is the only source of information for all Ofsted registered childcare in Cornwall.

  • Where can my children go while I am at work?
  • What funding is available to help?
  • How do I know that my child is safe?
  • What should I ask when choosing childcare?

We can provide you with information on:

  • Childminders
  • Creches
  • Day Nurseries
  • Holiday Schemes
  • Out of School Clubs
  • Pre-School Playgroups
  • Activities on the Voluntary Childcare Register
  • Extended Services
  • Children's Centres
  • Early Years Education
  • Nursery Education Funding

What can you expect from the Family Information Service?

We can provide:

  • Continuous support for families with children aged 0 to 20, or 25 if they have additional needs
  • Confidential, impartial information and advice
  • Support to assess the situation and offer possible solutions or 'next steps'

We will:

  • Listen
  • Take you seriously and treat you with respect
  • Make sure that your enquiry is dealt with promptly and satisfactorily
  • Monitor our service to make sure we are doing the best that we can meet your needs
  • Ensure that the service is accessible to all

Where can I get help with..?